Both a posted shift and a posted shift that has been sitting on the shift board can trigger an urgent lead time message.
1. If a posted shift falls into the urgent lead time a message will be sent to all staff who hold the role the shift is for telling them an urgent shift needs to be filled.
2. If a posted shift doesn't get picked up and sits on the shift board long enough to fall into the urgent lead time period it will also trigger urgent pick up messages to staff.
For example: If my urgent lead time was set for 4 hours and Joe posted his shift 3 hours before the start of the shift the system will send out messages to staff who hold the role that an urgent shift needs to be filled.
Alternatively, if a shift was posted to the shift board 6 hours before the start time no messages would be sent. However, if the shift didn't get picked up before the 4 hour urgent lead time threshold was met then urgent shift messages would be sent as well.
The urgent lead time setting is determined by you.
To set the urgent lead time:
1. Click on Site Admin or Dept Admin (depending on your system role)
2. Click on Site Settings or Dept Settings (again, depending on your system role)
3. Scroll down to Communication Settings
4. Click on the pencil icon of the Urgent Leadtime (hours) row
5. Click the drop down box and choose the number of hours you want the urgent lead time to be
6. Click the check mark icon to save
Note: The example below was done by a site administrator, who can modify all departments and site defaults. A dept administrator can only modify their own department's urgent lead time.
