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There will be occasions when staff members go to their shift board and not have the check box beside a shift they would like to pick up.

Clicking on the availability status icon (second column from left) should give you the reason why you are not able to pick up a shift.

There are circumstances in which the check box will not appear beside a shift on the shift board.  

Some of these circumstances are:

1.  You do not hold the role for the shift 

2.  You do not have the credentials (or they have expired) for the role and the system preference "requires valid credentials" has been set to yes

3.  You have a conflict with another shift you're already scheduled to work at that time.

4.  The shift start time is in the past (so the shift has already begun or is over)

5.  The setting "Prevent pick up by staff with expired credentials" is set to yes. (Shift Board Setting)

6.  The setting "Allow staff to request shifts that would put them in overtime" is set to no.  (Shift Board Setting)

7.  There are also Employee Type restrictions that your manager could set that might prevent you from picking up a shift i.e. too many hours worked in a day...

Note:  If you do not see the availability status icon then in all likelihood your internet connection is poor.  The availability status is the last icon to load onto the shift board page.  If it doesn't show up on the page then this will alert you the page has not fully loaded and you'll need to refresh the page.  Applications that are run via the internet whether from your desktop or phone are reliant on your internet connectivity.  If, when using your cell phone, you access an application when your internet connection is intermittent you may not receive all the data you should.  Fortunately, you will be able to tell when you don't receive all the data on your shift board by checking to see if the availability status icon appears beside each shift.