RecStaff uses text messages (SMS) to send important information such as shift notifications, schedule updates, reminders, and time-sensitive alerts. To make sure you receive these messages reliably, we strongly recommend saving RecStaff as a contact on your phone.
What happens if you don’t save the number?
Modern smartphones and mobile carriers automatically filter messages they don’t recognize. If a number isn’t saved in your contacts, messages may:
Be silenced or delivered without a notification
Appear in a “Spam” or “Unknown Senders” folder
Be blocked automatically by your device or carrier
Be harder to identify when you need to act quickly
This is especially important for work-related messages that may require a response.
Why saving RecStaff as a contact helps
Adding RecStaff to your contacts tells your phone that messages from our system are trusted. This helps:
Ensure notifications are delivered properly
Prevent messages from being filtered or blocked
Clearly identify RecStaff messages in your message list
Keep all RecStaff SMS messages grouped together
Why you might see more than one number
RecStaff may send messages from more than one phone number, depending on message type, location, or carrier routing. This is normal for application-based messaging systems.
For best results, we recommend:
Saving all RecStaff SMS numbers under the same RecStaff contact
Updating the contact if you see a new number used
Currently we use two numbers:
(250) 800-2864
(888) 802-2864
Best practices
To ensure uninterrupted communication:
Save RecStaff as a contact as soon as you receive your first message
Add any new RecStaff numbers to that same contact
Make sure notifications are enabled for your messaging app
Avoid blocking or reporting RecStaff messages as spam
What kind of messages does RecStaff send?
Depending on your organization’s setup, RecStaff may send:
Shift availability or pickup notifications
Schedule changes or reminders
Time-sensitive alerts from your employer
System or account-related updates
These messages are designed to help you stay informed and manage your work more easily.
Need help?
If you believe you’re missing messages from RecStaff or need help adding a number to your contacts, contact your organization’s administrator or refer to our step-by-step guides: