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When you run your timesheets for a payroll period the system collects all the shifts from the relevant schedules and then matches the shifts up with the payroll information on file for the staff who worked those shifts. 

Sometimes you'll have a new staff member, or perhaps a staff member will be working in a new role, and the timesheet module will be unable to determine what an employee's pay grade or rate of pay should be for some hours. In these cases, the timesheet module will change the status on the timesheet to 'Problems', notes will be added to the timesheet describing what information is missing, and the row will be turned red.

Here is an example where a timesheet is marked with status 'Problems':

If you click the 'Notes' icon, you'll see a listing of the shifts that could not be process and the role the employee was working:

In this case, the employee had one role (LI) and there is no payroll grade or rate information for them when working that role so NONE of the shifts on the timesheet could be processed. That is why the hours and pay columns are zero:

Note that because NONE of the hours could be processed, this timesheet DOESN'T appear yet in the payroll period report. 

Sometimes you will get a timesheet marked as 'Problems' but it will show some hours and pay like this example:

In this case, Cheryl has a rate for her 2 LI shifts (16 hours) but she is new to the Aquatic Leader (AL) role so she doesn't have any pay grade or rate information for that role. The system was able to process SOME of her hours, so this timesheet will appear on the payroll period report, but again it will be marked as RED.

The next step would be to add the missing information to your configuration. Click here to learn how to add or modify payroll grade data for you staff.