Work Codes are used to record specific work behaviours on individual shifts. They allow supervisors to quickly note when a staff member starts late, leaves early, calls in sick, does not show up, or exhibits any other defined behaviour that affects the shift. A shift can have only one work code assigned to it.
Adding a Work Code to a shift creates a clear, trackable record of what occurred. Over time, these entries can be reviewed through the Work Code Report, which summarizes work behaviours for a selected date range. The report shows how often each Work Code occurs and provides a percentage that reflects how consistently staff members work their scheduled shifts (Worked Shifts %).
Work Codes help supervisors identify patterns, support conversations with staff, and maintain accurate operational records.
Before applying Work Codes to shifts, you’ll need to create and configure the codes your organization plans to use.
Work codes can be created at the organization level and the department level. This means each department can maintain its own set of codes, or can use the default codes created at the organizational level.
Important Note About Changing Work Code Labels
If you have been using the default Work Code labels and decide to change them, keep in mind that the system does not create new codes it simply updates the labels on your existing ones. This means that all historical Work Code entries will display the new labels, even if those new labels no longer describe the original behaviour.
Because of this, you should run and save any historical Work Code reports before changing your labels. After the labels are updated, running reports for past dates may produce inaccurate results if the new labels do not represent the same types of shifts or behaviours.